Thank you for shopping with Pro Herbal. We value your trust and aim to provide high-quality herbal hair care products. Please read our Refund & Return Policy carefully before making a purchase.

1. Returns Eligibility

Due to the nature of personal care and herbal products, we only accept returns under the following conditions:

• The product received is damaged, leaked, or defective

• The wrong product was delivered

To be eligible for a return:

• The product must be unused and in its original packaging

• The return request must be made within 48 hours of delivery

• Proof of purchase (order number or receipt) is required

2. Non-Returnable Items

Once your return request is approved and the product is inspected:

• Refunds will be processed within 7–10 working days

• Refunds will be issued via the original payment method

• For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or store credit

Shipping charges are non-refundable unless the return is due to our error.

4. Exchange Policy

We offer exchanges only in cases where:

• You received a damaged or defective product

• You received an incorrect item

Exchanges are subject to product availability.

5. Order Cancellation

• Orders can be canceled before dispatch by contacting our support team

• Once the order has been shipped, cancellation is not possible

6. How to Request a Return or Refund

To request a return or refund, please contact us with the following details:

• Order number

• Clear images or video of the product issue

• Reason for return or refund

Contact Details:
Email: [your email address]
WhatsApp/Phone: [your phone number]

7. Damaged Orders During Delivery

If your product arrives damaged or leaked:

• Please report the issue within 24–48 hours of delivery

• Share clear photos/videos of the product and packaging

Late complaints may not be accepted.

8. Changes to This Policy

We reserve the right to update or modify this Refund & Return Policy at any time. Changes will be effective immediately upon posting on this page.

9. Contact Us

If you have any questions regarding our Refund & Return Policy, feel free to contact us:

Brand Name: Pro Herbal
Email: [your email address]
Phone/WhatsApp: [your phone number]